Frequently Asked Questions

In Spain, standard shipping is €3.95 and free for orders over €50. In the Canary Islands, standard shipping is €8.95 and free for orders over €50. Within the European Union, standard shipping is €5.95 and free for orders over €100 (Bulgaria, Czech Republic, Slovakia, Slovenia, Hungary, Poland, Romania, Croatia, Austria: €7.95). For countries outside the European Union, standard shipping starts at €15, depending on the destination country (occasionally, shipments to countries outside the EU may incur additional fees and taxes, which are the responsibility of the buyer). For more information, please see the Shipping page.

Once you make the purchase, the delivery time is 1-2 business days in Spain, 4-5 business days in the Canary Islands, 3-4 business days in the European Union and 7-15 days outside the European Union.

This delivery time may be delayed up to 45 days for one of the following reasons: product customization, special items, unforeseen circumstances, or delivery area. If for any reason we are unable to meet the delivery date, we will inform you and give you the option to proceed with the purchase by setting a new delivery date or to cancel the order for a full refund. Please note that we do not deliver on Saturdays or Sundays.

We deliver all our jewelry in high-quality cases, designed to perfectly maintain and preserve the jewelry.

Once we ship your order, you'll receive a confirmation email with a link to track your package live. You can also check the status of your orders in your account.

If we are unable to deliver your order, we will contact you. If we cannot reach you or do not receive a response, your product(s) will be returned to our warehouse. We will send you clear information on the location of your package and how to arrange for redelivery. If you will not be at the delivery address at the agreed time, please contact our Customer Service team to arrange delivery for another day.

Please note that once you make a purchase, delivery times are: 1-2 business days in Spain, 4-5 business days in the Canary Islands, 3-4 business days in the European Union, and 7-15 days outside the European Union. If you have not received your order within this timeframe, please contact our Customer Service team and we will be happy to help you resolve the issue.

At LINEARGENT we offer a variety of secure payment methods, including Mastercard, VISA, American Express, Paypal, Apple Pay, Klarna and cash on delivery.

Yes, you can make your payments with complete confidence. We use advanced security technologies to protect your financial information in every transaction.

Klarna is a payment option that lets you buy now and pay later, or split your payment into convenient installments. The first payment is made when your order is processed, and the remaining two are automatically charged to your chosen debit or credit card every 30 days. With Klarna, you enjoy greater flexibility for your purchases, with no added interest.

During the checkout process, select Klarna as your payment option and follow the steps provided to complete your purchase. It's a simple and intuitive process.

No, Klarna has no additional charges. No interest or hidden fees.

No, there are no additional fees when using any of our payment methods. We offer complete transparency in all transactions.

Once the transaction is complete, it is not possible to change the payment method. Please ensure you select your preferred method before finalizing your purchase.

We recommend checking your Junk/Spam folder and if you don't find it, contact our Customer Support team

Of course! We have gift vouchers where you can choose the desired amount to give and personalize it.

We process your orders Monday through Friday between 9:00 AM and 7:00 PM, so by the time you want to make changes, we may have already prepared your order. However, you can contact our Customer Service team for more information.

If your order has already been shipped, you will not be able to cancel it. However, please contact our Customer Service team explaining the reason for the cancellation and we will try to help you.

For returns, please note that you have 14 days from the date you received your order to return or exchange an item. The item must be in perfect condition and in its original packaging. Products can be returned with any shipping company, and you will be responsible for any return shipping costs. Returns should be sent to the following address: LineArgent, SL, C/Costa d'en Paratge, 22, 1st Floor, Pol. Ind. Sot dels Pradals, 08500 Vic, Barcelona (Spain), +34 938 895 074

We recommend that you contact our Customer Service team to exchange the incorrect product for the desired one.

We recommend that you contact our Customer Service team so we can resolve this as soon as possible and send you a replacement.

You can purchase our jewelry through our website and at over 1,500 authorized retailers in Spain (and also in Portugal, France, England, Italy, Germany, Austria, Poland, the Netherlands, Belgium, Luxembourg, Malta, the United States, and other countries). If you'd like to find your nearest retailer, please contact our Customer Service team and we'll be happy to assist you.

The same channel used for the original purchase must be used for returns: online orders can only be returned through the same website, and orders placed at authorized retailers can only be returned there. Online orders cannot be exchanged at authorized retailers, nor vice versa.

The jewelry displayed on the website represents the pieces we currently have in stock. Occasionally, a particular piece may be temporarily unavailable. In this case, we will offer you the option to receive it when it becomes available again, or we will suggest similar pieces. Please contact our Customer Service team for information about a specific piece.

Out-of-stock items are indicated on the website with a "sold out" button. You can leave your email address on the product page and receive a notification when it becomes available again. If you would like more information about a specific item, please contact our Customer Service team and we will be happy to assist you.

All our jewelry is made of 925 Sterling Silver with our manufacturer's seal guaranteeing the purity and quality of the precious metal content of the jewelry, as stipulated by law, and with gold and rose gold plating.

Sterling silver 925 indicates that the piece contains 92.5% pure silver, the quality standard used in jewelry to ensure strength and durability. We tell you more about 925 sterling silver in this article.

All our jewelry is made of 925 Sterling Silver with our manufacturer's seal guaranteeing the purity and quality of the precious metal content of the jewelry, as stipulated by law, and with gold and rose gold plating.

In our jewelry we always use precious and semi-precious stones that meet the requirements of clarity, brilliance, color and hardness, as well as new materials, techniques and styles that combine our artisan tradition with the latest technological advances.

We use precious and semi-precious stones in our jewelry, so their tones may vary slightly due to their natural origin. These small variations are not considered defects. Also, please note that colors may vary slightly depending on the device you are viewing them on and always differ slightly from the actual product.

All our jewelry pieces are unique, handcrafted works using innovative materials, techniques, and styles that blend traditional craftsmanship with technological advancements. The finishes are meticulously crafted down to the smallest detail, and each piece bears the personal touch of its artisan and creator. Our jewelry represents the fusion of talent and the work of many people, resulting in exclusive and original designs that create truly unique pieces. Furthermore, you receive a two-year warranty that covers any defects in materials or workmanship.

All products come with a two-year warranty (from the date of purchase) covering manufacturing defects. Defective items can be returned free of charge, and Lineargent will decide whether they should be repaired, replaced, or refunded. Repaired items come with a 90-day warranty.

Returned items must not show any alteration from their original condition. Do not expose any jewelry to chemicals (soaps, acetone, perfumes, bleach, iodine, chlorine, etc.). Exposing jewelry to water, swimming pools, or jacuzzis can also damage it, as can overexposure to heat. The warranty does not cover items deteriorated or damaged by use or misuse.

If you purchased one of our brand items through an authorized retailer, please contact the retailer where you originally bought the item first. If the retailer is unable to resolve your issue, please contact us through our customer service channels, available via: WhatsApp at +34 639 15 81 39, email at servicio@lineargent.com, or by phone at +34 93 889 50 74. We will carefully examine the returned product and notify you by email within a reasonable timeframe whether or not a refund or replacement will be issued. The refund or replacement will be processed as soon as possible and, in any case, within 60 days of the date we send you an email confirming that the return or replacement of the non-conforming item is approved. A refund will only be issued if we are unable to replace the item with an identical one in perfect condition.

After wearing your jewelry, store each piece individually in a dry, safe place, preferably on a cushioned surface. Never leave them in humid areas, and do not expose them to sunlight or sudden temperature changes, as this can compromise their integrity. Less friction means greater durability, so avoid impacting your jewelry against hard surfaces.

Clean your jewelry frequently with warm water and soap (pH neutral) and then dry it with a soft cloth. Remember that plated jewelry is always more delicate and should be cleaned more carefully to avoid damaging the plating, so avoid using any liquids or polishes not specifically designed for silver jewelry. Avoid direct contact between your jewelry and harsh chemicals. Keep in mind that perfumes and cosmetics contain chemicals that can affect the durability of your pieces.

925 sterling silver jewelry does not tarnish if properly cared for. With normal use, it may lose some shine over time, which is common for authentic silver, but it is easily cleaned and restored to its original appearance. We tell you more about this in this article about what silver doesn't tarnish.

We do not recommend it. Water, chlorine, and salt can affect the finish of jewelry, especially plated pieces. To extend their durability, it is best to remove them before showering, swimming in the pool, or going to the sea.

You can measure the inner diameter of a ring that already fits you or wrap a string around your finger. For greater accuracy, consult our ring size guide before purchasing your new silver rings.

For anniversaries, what is most popular are bangle bracelets, elegant fine rings, or choosing silver earrings that match her style. You should always consider her personal style and how she will use the piece; this is key to choosing the perfect gift.

Yes. You can specify a different delivery address for the order to be sent directly to the recipient.

Yes, as long as the jewelry has not been worn and is returned in its original packaging, you may exchange or return it within the established timeframe.